Shipping policy

At Cozy Tea Pot, we carefully prepare and package every order so your teapot arrives safely and ready to become part of your tea ritual.

Order Processing

Orders are typically processed within 1–3 business days after your purchase is confirmed. During busy periods, holidays, or special promotions, processing may take a little longer.

Shipping Times

After your order has been processed, delivery times may vary depending on your location and the shipping carrier.

  • United States: 5–10 business days

  • Canada: 5–10 business days

  • United Kingdom: 5–10 business days

  • Other destinations: 7–12 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information when available. Tracking updates may take a few business days to appear.

Customs & Duties

International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and may vary by location.

Damaged or Missing Orders

We take care to package our teapots securely. If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and damaged item so our support team can review the issue.

If your package appears to be lost or has not arrived after the expected delivery window, please contact us and we will help you look into it.

Questions About Your Order?

For shipping questions or order assistance, contact us at Support@cozyteapot.store.